Customer Service
Fino provides customer service outsourcing to businesses and organizations looking to serve their customers better. We offer a unique business model that is specifically designed to provide a human touch approach. Our experts create a climate of trust from which they can identify new business opportunities and propose promising solutions aimed at increasing, retaining or winning over any clientele.
Casablanca, New Delhi or Sherbrooke // The outsourcing of customer service to a specialized business partner brings real advantages. At Fino, our cultural proximity, team stability and personalized service set us apart from “phone factories”.
SUPPORT FOR A WIDE RANGE OF SERVICES TAILORED TO YOUR BUSINESS NEEDS
A CUSTOMER who contacts your customer service department expects to get all the products and services in your field of activity under one roof. Fino is able to meet these expectations by offering a wide range of adapted services:
Customer file updating
Promotion of complementary products and services (up-selling and cross-selling)
Customer retention
Basic collections
SUPPORT FOR ALL MEANS OF COMMUNICATION
A CUSTOMER who wants to contact your customer service department doesn’t always want to do it by phone. While the phone continues to be the preferred means for contacting customer service, email, chat and social media are also increasingly being used. This is not a passing trend.
These new communication channels require efficient technological support combined with the right skills to offer an outstanding service. Fino has the technology and the skills required to interact with your customers according to their preferred means of communication.
NON-INTRUSIVE CROSS-SELLING
A CUSTOMER who contacts your customer service department wants an answer to their immediate need, not to be sold a product or service. To reconcile this expectation with a company’s need to do business, we favor an advisory approach when dealing with the customers that we serve, as opposed to some of the intrusive approaches currently flooding the market.
Our staff is characterized by motivated and proactive specialists who are happy to deal with customers. Sensitive to their needs, they play a key role in their contact with them.
Our experts are able to create a climate of trust to help identify new business opportunities and propose promising solutions aimed at increasing, retaining or winning over customers.
Our success is built on the commitment and knowledge of our customer service professionals. In short, at Fino, sales and customer loyalty are first and foremost a consulting approach and not a high-pressure sales approach.
A FEW FIGURES:
DISPATCHING OF SERVICE CALLS
An iron fist in a velvet glove // A service technician who contacts their dispatcher expects to receive straightforward instructions on the schedule. At the same time, however, the dispatcher must take into account the needs of the customers, as well as the company’s business processes, while also handling the technicians…even if they are a little moody sometimes! Fino has acquired solid expertise in managing all kinds of dispatching.
WANT TO KNOW MORE ABOUT FINO?
WE WOULD BE HAPPY TO DISCUSS WITH YOU HOW WE CAN MEET YOUR SPECIFIC NEEDS. CONTACT US.
