Customer Experience
Management Platform
Be the first to know what your customers think with our customer experience management platform!
In the age of social media, a single negative review can damage your reputation. Alto measures your customer satisfaction and allows you to identify dissatisfied customers before they share negative comments. Identifying irritants and correcting them quickly allows you to improve the customer experience and, ultimately, your reputation on the web. Alto transforms your most demanding customers into ambassadors.
ADVANTAGES AND OPERATION
Simple and autonomous use
We customize the platform to fit your needs. You will then be in control of the customer experience management.
Automation
Your questionnaire is automatically sent to customers to get feedback after a purchase, a visit to your website or store, or after contact with your customer service, etc. Alto alerts you as soon as a customer is dissatisfied, allowing you to correct the situation quickly.
Continuous Improvement
Dashboards allow you to visualize your results in real time and compare the level of satisfaction over time and by segment.
Identifying strengths and weaknesses of the customer experience allows you to improve your business decisions and processes in the short term.
More money to invest
Alto makes it possible to survey your customers at a lower cost than traditional survey methods. Thanks to these savings, you have the opportunity to invest in more value-added activities.
More 5-star reviews
At the end of the questionnaire, your clients are invited to leave their evaluation on the internet. Satisfied customers become your main digital marketing allies.
Alto is a tool that allows us to quickly interact with dissatisfied customers in order to improve our business processes in the short term.
Benoit Perreault
Senior Director of Business Development and Operations, GMP Énergie
CASE STUDY - GMP ÉNERGIE
Before January 2020, GMP Énergie measured customer satisfaction on a quarterly basis. Since the implementation of Alto, the company has access to real-time results, enabling it to identify the strengths and weaknesses of the customer experience.
